Support & Contact

1. Contact us

Email support@polimatiq.com for help with your account, mailboxes, campaigns or billing. Please write from the email address on your Polimatiq account so we can find your workspace, and include:

• what you were trying to do and what happened instead;
• the page, campaign or mailbox involved; and
• any error message you saw (a screenshot helps).

Never send your password, API keys or full card details by email. We will never ask for them.

2. Common requests

• Billing and cancellation: cancel any time from the Billing page in the app. For billing questions or refund requests, email support@polimatiq.com. See the Refund & Cancellation Policy.
• Privacy requests: to access, correct or delete personal data, email support@polimatiq.com. See the Privacy Policy.
• Security issues: if you think your account was accessed without permission, or you found a security problem, email support@polimatiq.com.
• Reporting abuse: if you received spam or another unwanted email sent through Polimatiq, use its unsubscribe link, then email support@polimatiq.com with the full email and headers. See the Acceptable Use Policy.

3. Response times

We answer support requests by email, in the order they arrive, and prioritize account security, billing and abuse reports. We don’t offer phone support or a guaranteed response time.

4. Business details

• Operator: Polimatiq
• Email: support@polimatiq.com
• Legal notices and formal inquiries: support@polimatiq.com